This is a process in which, Ms. Bharadia, as a trained neutral third party, is appointed by agreement of the parties to first attempt to resolve matters amicably through mediation. If they are unable to reach a resolution, an arbitration hearing takes place and a binding decision is made by Ms. Bharadia (the arbitrator). This approach is essentially arbitration, however, the parties
usually have expressly indicated the desire to mediate first.
The parties work towards a constructive settlement on as many issues as possible and still remain in control of results if an agreement is reached. However, if they are unable to agree, then a binding decision is made on outstanding issues by the arbitrator.
Arbitration Defined (Wikipedia)
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