This is a process in which, Ms. Bharadia, as a trained neutral third party is appointed by agreement of the parties to first attempt to resolve matters amicably through mediation. If they are unable to reach a resolution, an arbitration hearing takes place and a binding decision is made by Ms. Bharadia (arbitrator). This approach is seen to have the advantages of both mediation and arbitration. The parties work towards a constructive settlement on as many issues as possible and still remain in control of results if an agreement is reached. However, if they are unable to agree, then a binding decision is made on outstanding issues by the arbitrator.